Fast, discreet & fully tracked delivery worldwide
AetherPeak ships to over 50 countries with multiple delivery speed options. All orders are dispatched in plain, unbranded packaging with full tracking provided at the point of dispatch.
Mon – Fri
Choose your shipping speed
All shipping options are available at checkout. Estimated delivery times are from the date of dispatch and are subject to carrier performance and customs clearance for international orders.
Our most affordable option, shipped via USPS Priority Mail or equivalent international carrier. Fully tracked from dispatch to your door with email notifications at each stage.
Shipped via USPS Priority Mail Express or FedEx Express depending on destination. Ideal for time-sensitive research needs. Orders placed before 2pm EST Monday–Friday are dispatched the same business day.
Orders placed before 12pm EST on Friday are dispatched Friday afternoon and delivered over the weekend via USPS Priority Mail Express Weekend or FedEx Saturday/Sunday delivery. Domestic only.
Our fastest guaranteed delivery option. Orders placed before 2pm EST Monday–Thursday are delivered the following business day via FedEx Overnight or USPS Priority Mail Express overnight service.
All orders confirmed and paid before 2pm EST on a business day are processed and dispatched the same day. Orders placed after 2pm EST, or on weekends and US public holidays, will be dispatched on the next business day. You will receive an automated dispatch confirmation email with your tracking number the moment your order leaves our facility.
Everything you need to know
All policies apply from the date of dispatch unless otherwise stated. For questions about a specific order, contact our team with your order number.
Discreet packaging
All orders are shipped in plain, unbranded outer packaging. No product names, company branding, or contents descriptions appear on the outside of any parcel. Inner packaging is secure and tamper-evident.
Cold-chain handling
Peptides requiring refrigerated transit are packed with pharmaceutical-grade ice packs or dry ice depending on the estimated journey time and destination climate. Cold-chain packaging is included at no additional charge.
Live tracking
A tracking number is automatically generated and emailed to you at the point of dispatch. You can track your order in real time via the carrier's website. Our team can assist if tracking shows no movement for 48+ hours.
International orders
We ship to 50+ countries worldwide. International buyers are responsible for any customs duties, import taxes, or local fees levied by the destination country. Delivery times for international orders may vary due to customs clearance processing.
Returns & reshipping
If your order is lost in transit or arrives damaged, contact us within 7 days of the expected delivery date. We will investigate with the carrier and, where confirmed, reship your order at no additional cost. See our full refund policy for details.
Holidays & closures
AetherPeak does not dispatch on US federal public holidays. Orders placed on or immediately before a holiday period will be dispatched on the next available business day. Holiday periods may affect estimated delivery windows for all shipping methods.
How order tracking works
Every order is assigned a unique tracking number the moment it leaves our facility. You'll receive this automatically by email — no need to contact us to request it.
If your tracking shows no movement for more than 48 hours after dispatch, or if your order hasn't arrived within the maximum estimated window, get in touch and we'll open an investigation with the carrier on your behalf.
Track your orderPayment received and order enters our processing queue immediately.
Products are verified against the order, packed with cold-chain materials where required, and sealed.
Your parcel is handed to the carrier and your tracking number is sent to your email address automatically.
Carrier delivers to your specified address. Signature may be required for Next Day Delivery orders.
All shipping rates, carrier options, and free shipping thresholds are reviewed periodically and may change without prior notice. The rates displayed at checkout at the time of your order are the rates that apply to that order.
Please ensure your delivery address is entered correctly at checkout. AetherPeak is not responsible for orders delivered to an incorrect address provided by the customer. Address changes after dispatch may not be possible and may incur additional carrier fees.
All products sold by AetherPeak are for laboratory research purposes only. International customers are solely responsible for ensuring that importing research peptides complies with local laws and customs regulations in their destination country. AetherPeak cannot be held liable for orders seized or delayed by customs authorities.
Straightforward returns,
no runaround
We stand behind everything we ship. If something isn't right — whether the product arrived damaged, the wrong item was sent, or the order never arrived — we make it right. No lengthy processes, no deflection.
window
eligible items
to resolve
Return & refund eligibility
The following outlines what qualifies for a return, reship, or refund. If you're unsure whether your situation qualifies, contact us — we'll always try to find a fair resolution.
Eligible for full refund
✓ Covered- Order never arrived within the maximum delivery window
- Wrong product sent (different from what was ordered)
- Product arrived visibly damaged or tamper-evident seal broken
- Significant cold-chain failure confirmed (warm arrival with packaging evidence)
- Duplicate charge or billing error on your account
- Unopened product returned within 30 days of receipt (subject to restocking fee — see below)
Not eligible for return
✗ Not covered- Opened, reconstituted, or partially used products
- Products stored incorrectly after delivery (failure to refrigerate)
- Change of mind after the product has been opened
- Orders seized or held by customs (buyer's import responsibility)
- Requests made more than 30 days after delivery date
- Products purchased during a clearly stated final-sale or clearance event
The return process, step by step
We aim to resolve all return and refund requests within 5 business days of receiving your submission. Here's exactly what to expect.
Contact us within 30 days
Email [email protected] or use the contact form on our website. Include your order number, the issue you experienced, and — for damaged goods — clear photos of the product and packaging.
We review your case
Our team reviews your submission within 1–2 business days. For lost orders we open a carrier investigation. For damaged or incorrect items we may ask for additional photos. We will communicate the outcome and next steps to you by email.
Return the product (if applicable)
If a physical return is required, we will email you a prepaid return shipping label. Products must be returned in their original condition, with original packaging intact. Once we receive and inspect the return, we proceed to resolution within 48 hours.
Refund or reship issued
Depending on your preference and eligibility, we will either issue a full refund to your original payment method (processed within 3–5 business days) or dispatch a replacement order at no additional cost. We'll confirm your preference before taking action.
Refund types at a glance
| Situation | Resolution | Timeframe | Return required? |
|---|---|---|---|
| Order never arrived | Full refund or reship | 5 business days after investigation | No |
| Wrong item received | Full refund or reship | Within 3 business days | Yes — prepaid label provided |
| Damaged on arrival | Full refund or reship | Within 3 business days | Photos required; return may be waived |
| Cold-chain failure | Full refund or reship | Within 3 business days | Photos of packaging required |
| Unopened return (change of mind) | Refund minus 15% restocking fee | Within 5 business days of receipt | Yes — at customer's shipping cost |
| Billing / duplicate charge | Full refund | Within 2 business days | No |
| Opened / used product | Not eligible | — | — |
| Customs seizure | Not eligible | — | — |
Once a refund is approved and processed on our end, it typically takes 3–5 business days to appear on your bank statement or credit card, depending on your payment provider. Cryptocurrency payments are refunded in the equivalent USD value at the time of the original transaction.
Unopened products returned due to change of mind are subject to a 15% restocking fee, deducted from the refund amount. This covers re-inspection, repackaging, and re-storage costs. Return shipping in this case is at the customer's expense. No restocking fee applies where the return is due to our error or a product defect.
By purchasing from AetherPeak you confirm that all products are purchased for legitimate laboratory research purposes. Returns or refund requests that suggest misuse or human consumption will be declined and may result in your account being flagged in accordance with our terms and conditions.
Shipping or returns question?
Our team is available Monday to Friday, 9am – 6pm EST. We typically respond within 2 business hours. For return requests, email us directly at [email protected] with your order number.